Returns & Exchanges

At ST. ALi, we strive for freshness and quality in every roast; if your order isn't up to our high standards, we are here to make it right. Due to the perishable nature of coffee, we handle returns and exchanges on a case-by-case basis to ensure total customer satisfaction.

Return Process

• 1.
  Contact Support

  Reach out to our customer experience team via email within 7 days of receiving your order, including your order number and photos of any issues.

• 2.
  Assessment

  Our quality control team will review your request to determine if the product is eligible for a return, replacement, or store credit based on the specific circumstances.

• 3.
  Return Shipment

  If a return is required for non-perishable items like brewing gear, we will provide a return shipping label and instructions on how to pack the items securely.

• 4.
  Resolution

  Once your return is received or your claim is approved, we will process your refund to the original payment method or dispatch your replacement coffee immediately.