Frequently Asked Questions
Everything you need to know about our fresh roasts and specialty goods.
How fresh is the coffee when it is shipped?
We roast our coffee daily at our South Melbourne roastery. All online orders are packed and shipped within 24-48 hours of roasting to ensure you receive the freshest beans possible.
Do you offer international shipping?
Yes, we ship our coffee and merchandise worldwide. Shipping costs and delivery times vary depending on the destination and are calculated at checkout.
Can I set up a recurring coffee subscription?
Absolutely. You can choose your favorite blend or single-origin coffee and select a delivery frequency that suits you. Subscriptions can be paused, modified, or canceled at any time through your account.
What should I do if my order arrives damaged?
We take great care in packaging our products, but if your order arrives damaged, please contact our support team within 7 days with photos of the packaging and items for a replacement or refund.
Do you provide coffee ground for specific brewing methods?
Yes, you can select your preferred grind size—including Espresso, Filter, Aeropress, or Stovetop—on the product page before adding the item to your cart.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.